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Frequently asked questions:

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Terms of Service

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Returns

  1. You have 14 days to return an item from the date you received it.

  2. To be eligible for a return, your item must be unused and in the same condition that you received it.

  3. Your item must be in the original packaging and accompanied by a receipt or proof of purchase.

Refunds

  1. Once we receive your item, we will inspect it and notify you on the status of your refund.

  2. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

  3. You will receive the credit within a certain number of days, depending on your card issuer's policies.

Shipping

  1. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  2. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exceptions

  1. Customised or personalised items are non-refundable unless defective.

  2. Items on sale cannot be refunded, only exchanged.

Contact Us

If you have any questions on how to return your item, please contact us using the contact form.

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